March 3rd, 2017

teamLUUV: Our Promise to You

We’re doing our very best for you.


The Promise

Ok so we’re a new company, we’re idealistic, a bit naive, all those kind of cliché things. The way we see it, is that we need to be like that. If we were fully aware, we’d probably just run for it. Good luck and goodbye. As beginners we will make mistakes, we will fuck up some things here and there. The learning is what’s important. We’ll learn and get better. As long as you understand that we’ve always got your best interest in mind, then that’s what matters. That’s the promise that we want to make to you. Does that make sense?

The Product

You should be able to achieve your goals, and when you are into filming that includes getting the most out of your stabilizer. To us that means having a stabilizer that’s good quality, easy to use and doesn’t block you from being creative. It shouldn’t hinder you from doing what you want to do. We see solidLUUV as a tool. It’s a tool that helps you translate your vision into a reality. The less that tool gets in the way of that process, the better but that’s only a small part of the picture. The sort of product questions we ask ourselves are:

  • Does the stabilizer do what we say it will?
  • Is it good quality?
  • Is it well built?
  • Is it robust? Will it stand up to hard usage?
  • Where can we improve?
The Service

You should also be able to get the most out of your stabilizer. We want to ensure you have the best possible experience. Great service is our goal. We are working towards it and it’s a development process. Your feedback helps us implement changes that will positively impact your experience. We want to talk to you and make sure you are happy. A couple of answers that will help:

  • Do you feel you could you set it up easily? If not, why?
  • Do you feel you can use the product to it’s full potential?
  • IS your experience easy and positive or could we explain things better?
  • Do you feel we understand your needs?
  • Are you happy that you chose LUUV?
The Relationship

This is where stuff gets really interesting. Our relationship is where inspiration and passion comes in. We want to build a family of filmers who inspire and support each other. To have a great product is one thing. To energise each other is entirely different. You are showing us really amazing support and for that we’re so grateful. Your openness gets us more stoked everyday. LUUV is labelled a B2C hardware startup but the way we see it, we’re actually a H2H – human to human start up. We’re here to build relationships.

We want to support you in what ever way we can. We’re reaching out to you and if you have a video project, a challenge you need help with or just want to say hi, please get in touch. Contact us and let’s see what we can do together.

Your pal,


John Farrell

… is the Sales and Marketing Manager here with teamLUUV. When he’s not hustling in the office, he likes to be out in the wilderness. Usually having fun with friends, playing with a bike, snowboard or camera.

Message me directly on
@itsjohnfarrell on Instagram
or shoot me a WhatsApp +49 163 4434235